Return Policy

Thank you for choosing our products. We aim to ensure your complete satisfaction with every purchase. To provide transparency and clarity, we have established the following return policy for all machine purchases:​

1. 7-Day Hassle-Free Return (No Questions Asked)​

You may return any machine within 7 calendar days from the date of delivery for any reason, with no need to provide an explanation. To qualify for this return:​

  • The machine must be in its original condition, including all original packaging, accessories, and user manuals.​
  • The machine should not show signs of excessive wear, damage, or unauthorized modification.​
  • You will be responsible for the return shipping costs, unless the return is due to a defect in the product or an error on our part.​
  • Once we receive and inspect the returned machine (typically within 3–5 business days), we will process a full refund to your original payment method. Refund processing times may vary by payment provider (usually 5–7 business days).

2. 60-Day Free Return/Exchange for Defects or Issues​

If your machine experiences functional defects, performance issues, or malfunctions within 60 calendar days from the date of delivery (and the issue is not caused by improper use, accidental damage, or neglect), you are eligible for a free return or exchange:​

  • Free Return: We will cover all return shipping costs, and you will receive a full refund to your original payment method once we verify the issue.​
  • Free Exchange: We will ship a replacement machine to you at no additional cost (including shipping fees) after we receive and confirm the defective unit.​
  • To initiate this process, please contact our customer service team within the 60-day period and provide:​
  • Your order number​
  • Photos or videos of the machine’s issue (to help us assess the problem quickly)​
  • A brief description of the defect or malfunction​
  • We reserve the right to inspect the returned machine to confirm the issue before processing the return or exchange.

3. General Return Requirements​

  • All returns must be initiated by contacting our customer service team via email (cpaptech2019@gmail.com) or (cpaptech2019@outlook.com) first. We do not accept unannounced returns.​
  • Personalized or custom-built machines are not eligible for the 7-day hassle-free return, unless they have a manufacturing defect (covered under the 60-day policy).​
  • If a returned machine is found to be damaged due to improper use or neglect, we may deduct a restocking fee (up to 20% of the purchase price) from your refund, or decline the return.
  1. How to Initiate a Return​
    Contact our customer service team within the applicable return period (7 days or 60 days) to request a Return Merchandise Authorization .​
    Package the machine securely with all original components. Clearly mark the Order number on the outside of the package.​
    Ship the package to the address provided by our customer service team (we recommend using a trackable shipping service to avoid loss).​
    Once we receive and inspect the package, we will notify you and process your refund or exchange within 3–5 business days.​
    For any questions or further assistance, please reach out to our customer service team at cpaptech2019@gmail.com. We are available Monday–Friday, 9:00 AM–5:00 PM (Eastern Time).​
    This return policy applies to purchases made directly through our official website or authorized retail partners. Returns for purchases from third-party sellers may be subject to their individual policies.​
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